Luxury Boutique Hotel | General Manager Search
Location: New York City
Search Duration: 6 weeks
Candidates Engaged: 78
Shortlist Presented: 4 finalists
Offer Acceptance Rate: 100%
Client Challenge
A luxury boutique hotel required a General Manager following an unexpected leadership transition. The property needed immediate stabilization of operations, service standards, and team morale without disrupting the guest experience, making this an urgent need within hotel management recruitment.
JWB Hospitality Approach
Conducted full operational and cultural discovery with ownership
Mapped 78 qualified hospitality leaders across NYC, Miami, and Los Angeles
Engaged passive candidates from luxury boutique and lifestyle hotel brands
Evaluated leadership style, emotional intelligence, and guest philosophy
Leveraged our expertise in executive search hospitality to deliver a curated shortlist of 4 highly aligned finalists within 21 days
Results
Guest satisfaction scores: +22% improvement
Employee turnover: -18% reduction in first 120 days
Leadership stabilization achieved in under 60 days
Client Feedback
“JWB delivered a leader who elevated the property immediately. The speed, precision, and cultural alignment were exceptional.” This showcases the effectiveness of our restaurant recruiting strategies, tailored specifically for the hospitality sector.